Privacy Policy

Last updated October 24, 2026·Effective October 24, 2026

This policy explains what information Crewer collects, how we use it and the choices you have. It applies to crewer.io, app.crewer.io, the Crewer mobile app, the Crewer Importer extension and the Crewer scripts our customers put on their websites. Please also read our Terms of Service.

1Who we are

Crewer is a software service for home service businesses. It runs on crewer.io (our website), app.crewer.io (our app), the Crewer mobile app and the Crewer Importer browser extension.

Crewer is operated by BA Service Group LLC, a Florida limited liability company (document number L25000277185), doing business as Crewer. In this policy, “Crewer”, “we”, “us” and “our” mean BA Service Group LLC.

Address: 7901 4th Street North, STE 300, St. Petersburg, FL 33702, USA
Email for privacy requests: info@crewer.io

2Who this policy covers

This policy covers four groups of people.

Website visitors. People who visit crewer.io or contact us.
Customers. Home service businesses (contractors) that sign up for Crewer, and the people who use Crewer on their behalf, such as owners, office staff and technicians.
End customers. Homeowners and other people who contact or are served by our customers. Our customers put their information into Crewer, or Crewer collects it on their behalf when it answers calls, sends messages, takes payments or records visits.
Visitors to our customers’ websites. People who visit a website where our customer has installed the Crewer call and form tracking script.

3Our role: controller or processor

For visitors to crewer.io and for our customers’ account and billing information, Crewer decides how the data is used. We are the controller (in some laws called the “business”).

For end customer data, for data about our customers’ staff, and for data about visitors to our customers’ websites, our customer decides how the data is used. The customer is the controller. Crewer is the customer’s processor (in some laws, “service provider”). We process that data only on the customer’s behalf and on its instructions, which include the features and settings the customer chooses, under our Terms of Service and any data processing addendum we sign with the customer. The only other ways we use it are to keep Crewer secure, to meet legal obligations, and in deidentified and aggregated form as described below.

Our customer is responsible for having a lawful basis to collect this data, for giving any notice the law requires (including a privacy notice on its own website when it uses our tracking script), and for getting any consent the law requires, including for recordings, calls, text messages, location tracking and website tracking.

If you are an end customer or a visitor to one of our customers’ websites and have a question about your data, please contact the business first. If you contact us, we will pass your request to that business and help them respond.

4Information we collect

Visitors to crewer.io

Information you give us, such as your name, business name, email, phone number, trade and message when you fill out a form or book a setup call.
Basic technical data that our hosting provider records when you load a page, such as IP address, browser type, device type, the page requested and the referring page.
Cookies. crewer.io does not use analytics tools, advertising pixels or tracking cookies. We use only the cookies needed to run the site and, once you sign in, to keep you signed in to the app.

Customers and their users

Account details: name, business name, email, phone, address, role and login details. If you sign in with Google, we receive your name and email address from Google.
Billing details: plans, add ons, billing history, Crewer credit balance and auto recharge settings, and a mobile number for billing alerts if you give one. Card details are handled by Stripe. We do not store full card numbers.
Payment account details. To take card payments, our customer opens its own Stripe account through Stripe Connect. Stripe collects the business and identity details it needs on its own pages, under its own privacy policy. We receive the account status and payment records.
Connected accounts. If our customer connects another service, such as Jobber, Housecall Pro, ServiceTitan or Google Ads, we keep the access tokens or keys it gives us, encrypted, and use them only for that connection.
Usage data: how the app is used, settings, logs, questions asked to the Crewer Assistant, and device data from the technician mobile app, including a push notification token.
Time and location data, only for features the business turns on:
- Time clock. When people clock in and out, and, if the business turns on the location stamp, the device’s location at clock in and clock out.
- Check in at a job. When a technician checks in, the app uses the phone’s location once to work out the distance to the job address. We store the distance, not the coordinates.
- Arrival recording. If the business has Visit Recording and the technician agrees to share location in the app, the phone watches the areas around that day’s job addresses, only during the technician’s working hours, and starts and stops the visit recording on arrival and departure. This happens on the phone. We do not store the technician’s coordinates for it. The technician can turn it off in the app at any time.
Support messages and other communications with us.

End customers (data we process for our customers)

Depending on which features our customer uses, this can include:

Contact details: name, phone number, email and service address.
Job details: appointments, estimates (including estimates with several options), invoices, notes, tasks and photos of the property and work.
Electronic signatures. When an end customer signs an estimate, invoice or work order, we keep the typed name, the drawn signature, the date and time, the IP address and browser, the business’s terms shown at the time, and a fixed copy of what was signed with a digital fingerprint.
Payments. Deposits and invoice payments are made on Stripe’s pages, into the business’s own Stripe account. We receive the amount, status, refunds and disputes. We never receive full card numbers.
Phone calls answered by AI (Answer). When Crewer answers a business’s phone, the call is recorded and transcribed. We create a summary and text it to the business.
Messages and AI calls about estimates (Recover). Text messages and AI voice calls about estimates, with the replies, call recordings and transcripts (when the business’s recording setting is on), and opt in or opt out status. During a call, the AI may text a secure payment link. Card details are typed only on Stripe’s page. The AI never asks for or takes card numbers.
Call back requests. When an end customer asks to be called, by text, by voicemail or through a form on the business’s website, we keep the name, number, the time asked for and the message, and create a call or a task for the business.
Business phone lines (Phone). Calls and texts on the business’s Crewer numbers, with call times, numbers and, if the business turns on call recording, recordings and transcripts. Voicemails are transcribed. Calls may be tagged by AI (for example booked, spam, price shopper, existing customer, or a lead score) as a suggestion for the business. If the business turns on spam blocking, a number with repeated spam calls is blocked. With call masking, technicians and staff call and text customers through the business number and do not see their direct number.
Reminders and other automatic messages. Appointment reminders, on my way and running late texts, overdue invoice reminders and review requests, with any replies, ratings and private feedback. These go out only after the business turns each one on and approves its wording.
Email delivery data. For emails sent through Crewer, whether they were delivered, opened or clicked, bounced, marked as spam or unsubscribed.
Consent records. Opt ins, opt outs, STOP and START replies and the evidence of each, with the date and time.
Imported data. Customers, jobs, estimates and payments our customer brings into Crewer from a spreadsheet, from its other software (through the Crewer Importer extension, which reads the customer’s own signed in page only when the customer asks, or through Jobber, Housecall Pro or ServiceTitan), or from estimate emails it forwards to Crewer, which AI reads to pull out the details.
Visit recordings. If the business buys Visit Recording, the technician’s phone records the conversation during an on site visit. The recording is transcribed and analyzed by AI to help coach the business’s team. A visit is recorded without first telling the end customer only where the rules described under Recordings allow it.

Visitors to our customers’ websites

See the section on call and form tracking below.

5Call and form tracking on our customers' websites

Our customers can put a small Crewer script on their own website. It helps the business see which ad or channel brought each call and form. It runs only on websites where the business installed it.

Number swap. The script shows each visitor the business’s phone number for the channel that brought them. When the visitor’s browser loads the script from app.crewer.io, our hosting provider receives the usual technical data, such as IP address and browser.
Visit source, stored in the visitor’s own browser. The script keeps where the visit came from in the browser’s storage on that website: campaign tags (utm values), ad click ids (such as gclid, gbraid, wbraid, fbclid and msclkid), Google Ads values such as the keyword and campaign, the referring site, and the landing page (site and path only). It keeps the first visit for up to 90 days and updates the latest visit.
Number pool. If the business turns this on, a visitor from the chosen channel gets a phone number of their own for a short time. The browser sends Crewer a random session id with the visit source, and checks in every few minutes while the page is open. A call to that number is credited to that visit. These sessions are deleted after 120 days.
Form tracking. If the business turns this on, when a visitor sends a form on the website, the script also sends Crewer what was typed in it, with the visit source, so the business gets a lead in Crewer. Password fields and card fields are never read. The business can exclude any form.
Google Ads conversions. If the business connects its own Google Ads account and turns this on, Crewer reports to that account the conversions the business chooses: a tracked lead that books a job, an estimate the customer approves, and a job that is done and paid, with the ad click id, the time and a value (for a booked job, zero or the business’s average job value; for an approved estimate, the approved total; for a finished job, the amount paid). When there is no click id and the business turns on enhanced conversions, Crewer sends the lead’s email address and phone number hashed (scrambled with SHA 256) so Google can match them. Google handles this data under its own terms.

The business that runs the website is responsible for telling its visitors about this tracking in its own privacy notice and for getting any consent the law requires. To ask about your data, contact that business.

6How we use information

We use information to:

Provide, run and support Crewer.
Answer and route calls, send messages and reminders, schedule jobs, create estimates and invoices, collect signatures and take payments, as our customers direct.
Transcribe, summarize and tag calls and visits, and give coaching and booking insights to our customers.
Show our customers which marketing channels bring calls, forms and jobs, and report conversions to their own ad accounts when they turn that on.
Process payments, manage subscriptions and Crewer credit, and send billing notices.
Keep Crewer secure, prevent fraud, spam and abuse, and fix problems.
Improve and develop Crewer, including our AI features, and build benchmarks (for example how businesses like yours do), using usage data and deidentified, aggregated data that does not identify our customers, their users, end customers or website visitors. We do not try to reidentify it. A business owner can turn this off in Settings, Privacy and data.
Send customers service notices and, where allowed, marketing about Crewer. You can unsubscribe from marketing at any time.
Meet legal obligations and enforce our terms.

We never sell or share personal information. We do not share personal information for cross context behavioral advertising for our own purposes, and we do not train AI models on identifiable data. When a customer turns on Google Ads conversions, we send data to that customer’s own Google Ads account on the customer’s instructions, as its service provider.

We use end customer and website visitor data only to provide the service to our customer and as described in this policy. We do not use it to market our own products to end customers or website visitors.

7Artificial intelligence

Crewer uses AI to answer calls, hold voice and text conversations, transcribe audio, write summaries, tag calls, suggest why a lead was not booked, read imported tables and forwarded estimate emails, analyze sales conversations and run the Crewer Assistant. We use the AI providers listed in the section on service providers below.

We send data to AI providers only to deliver the feature being used.
We use these providers under their business or API terms. Under those terms, the content we send is not used to train their general models by default. Providers may keep content for a limited time, for example for abuse monitoring, under their own terms.
We do not train AI models on identifiable data. We may use deidentified, aggregated data to improve our AI features and for benchmarks, as described above, unless the business turned this off in Settings. We never sell or share personal data.
AI tags, scores and suggested reasons are suggestions. They never replace an outcome a person on the business’s team chose.
AI output can be wrong. Our customers should review summaries, transcripts, tags and suggestions before relying on them.

8Recordings

Crewer can record calls and on site visits. Our customer decides whether these features are on and is responsible for giving any notice and getting any consent the law requires before a call or visit is recorded. Crewer does not add a recording announcement by itself; the business chooses whether to use one.

Calls answered by Answer. Recorded and transcribed. The business sets the greeting, which we recommend says the call may be recorded.
Recover AI calls. Recorded and transcribed when the business’s call recording setting is on.
Business phone lines. Call recording is off until the business turns it on. The business can also turn on a recording notice, which plays to the caller on incoming calls and to the customer on outgoing calls before the two sides are connected.
Visits in US states that require everyone’s consent, in Canada, and where the location is unknown. Crewer records the visit only after the end customer was told. Either the business sent a text before the visit saying the visit may be recorded, or the technician asked at the door and the end customer said OK. Otherwise the visit is not recorded. If the end customer says no, that job is not recorded and any audio already captured is deleted. We keep a record of the text or the answer, with the date and time, for the business. A text sent before the visit is recorded as notice, not as a yes.
Canada setting. The business owner can choose to treat Canadian visits like US one party consent states. Crewer asks the owner to confirm and records the change.
Visits in US one party consent states. The visit is recorded automatically. The technician is part of the conversation and the app shows that the visit is being recorded.
Recordings and transcripts are stored with our phone, database and storage providers and kept as described in the section on how long we keep data.

10Where data is stored

Our servers are in North America. The Crewer app runs on Vercel, with its server functions in Montreal, Canada, and our database and file storage run on Supabase. Data is stored and processed in the United States and Canada. Some of our service providers, such as AI, phone, email and push notification providers, may process data in the United States or other countries.

If you are in Canada, your information may be stored and processed outside Canada. While it is there, it may be accessed by courts, law enforcement and national security authorities of that country. We use contracts and security measures to protect it.

11How long we keep data

We keep data only as long as we need it for the purposes in this policy. The periods below are our normal practice and may be longer where the law requires, where we need data to resolve a dispute or enforce our terms, or where it is held in backups.

While a plan is active: everything is kept, including call recordings and transcripts. The business owner can choose a shorter time for call recordings and transcripts in Settings, Privacy and data. The business can also delete records sooner.
After a plan ends: the account stays read only for 90 days so the business can export its data (30 days after an Office free trial that ends without a plan). We email the account owner a link to an export 1, 30 and 80 days after the plan ends. 90 days after the plan ends, we delete the business’s customer data: customers, jobs, estimates, messages, calls, call and visit recordings, transcripts and website tracking data. We also ask our phone provider to delete its copies of the call recordings.
What we keep after that: consent and opt out records, only the phone number and the date and time, for 5 years, stored apart from the rest; and a minimal record of invoices, payments and signed estimates (name, address, amounts and the signature image) for 7 years. The business’s account, its users and its Crewer billing records are kept as for billing and tax records.
Signatures: kept with the job, estimate or invoice they belong to, and after deletion in the minimal record above.
Website tracking: visit source data stays in the visitor’s browser for up to 90 days. Number pool sessions are deleted after 120 days. Leads created from forms are end customer data.
Billing and tax records: as long as tax and accounting laws require, usually up to 7 years.
Backups and providers: deleted data may remain in backups for a limited time until they are overwritten. Our phone, messaging, email and AI providers may keep their own copies for a limited time under their terms.
Deidentified data: deidentified and aggregated data that no longer identifies anyone may be kept.

Asking a business to delete your data

If a business that uses Crewer has your phone number, you can ask it to delete your data at crewer.io/privacy/request. We text you a code to confirm the number is yours. Each business that has your number is told and has 30 days to approve, or to object with a reason (for example an open job or a legal obligation). If it does not answer within 30 days, your data is deleted. Deleting keeps the consent and opt out records and the minimal record of invoices, payments and signed estimates described above, and we keep a scrambled (hashed) copy of your number so the business cannot bring your record back by importing it again.

12Security

We use reasonable technical and organizational measures designed to protect data. Data is encrypted in transit (TLS), and our hosting providers encrypt stored data at rest. Keys and tokens for connected services are stored encrypted. Access to customer data is limited by role, and masked staff never see customers’ direct phone numbers.

No system is fully secure, and we cannot guarantee that data will never be accessed, lost or disclosed without permission. If we confirm a breach that affects personal information, we will notify affected customers without undue delay, and notify authorities and individuals as the law requires.

13Your privacy rights

Wherever you live, you can ask us to:

Tell you what personal information we collect, use and disclose about you.
Give you a copy of your personal information.
Correct information that is wrong.
Delete your information.
Stop using your information for marketing, or withdraw consent you gave us, subject to legal or contract limits.

We do not sell or share personal information for targeted advertising for our own purposes, so there is nothing to opt out of there. We will not treat you differently for using these rights.

Some of these rights may also be given to you by the law where you live. If you are in Canada and you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.

How to make a request

Email info@crewer.io. We may need to verify your identity before we act. You may use an authorized agent where the law allows. We will respond within the time the law requires, usually within 30 days.

If your request is about data a business controls, such as end customer, staff or website visitor data, we will forward it to that business and help them respond. End customers can also ask for deletion online at crewer.io/privacy/request, as described under how long we keep data.

The person responsible for privacy at Crewer is Idan Shemesh, who can be reached at info@crewer.io.

14Text messages

If you receive text messages through Crewer, they are sent on behalf of the business you dealt with, from that business’s number. Reply STOP to opt out and HELP for help. Message and data rates may apply. We do not share mobile numbers or text opt in data with third parties for their marketing.

Opt outs. After STOP, that business does not text you again through Crewer, except one message confirming the opt out. Reply START to opt back in.
Texting hours. Automatic texts go out only during the business’s texting hours in your local time.
Marketing texts in the US are sent only to people who gave express written consent, for example by tapping the business’s VIP offers button or replying YES, and only between 9 AM and 8 PM local time, at most one a day.
Marketing messages in Canada follow Canada’s Anti Spam Legislation. A purchase gives implied consent for 2 years and an inquiry or estimate for 6 months. Before that ends, you may get one message asking if you want to keep getting offers. Every marketing message names the business and has a way to opt out.

15Children

Crewer is a business tool. It is not directed at anyone under 18 and we do not knowingly collect information from children. If you think a child has given us information, contact us and we will delete it.

16Changes to this policy

We may update this policy. We will post the new version here and change the date at the top. If changes are significant, we will notify customers by email or in the app.

17Contact us

BA Service Group LLC, doing business as Crewer
7901 4th Street North, STE 300, St. Petersburg, FL 33702, USA
Phone: (305) 373-4477
Email: info@crewer.io