Sub processors

1Current sub processors

Crewer processes our customers’ data, including data about their own customers, staff and website visitors, on their behalf. These providers help us do it. Each receives only what it needs for its service.

• Vercel. Website and app hosting. Data: All data passing through the app.
• Supabase. Database, file storage and sign in. Data: All stored customer data, including recordings and photos.
• Twilio. Phone numbers, calls, text messages and call recordings. Data: Phone numbers, call audio, message content.
• Quo (OpenPhone). Calls and texts for some businesses' existing phone lines. Data: Phone numbers, message content.
• Vapi. AI voice calls. Data: Call audio, transcripts, call details.
• OpenAI. AI voice and language models. Data: Call audio and text sent to the model.
• Anthropic. AI analysis, summaries, call tags, AI conversations and the Crewer Assistant. Data: Transcripts, messages and records sent to the model.
• Deepgram. Transcription. Data: Call and visit audio.
• Stripe. Crewer billing, and card payments on customers' own Stripe accounts. Data: Billing and payment details.
• SendGrid (Twilio). Sending email, delivery events and receiving forwarded estimate emails. Data: Email addresses and email content.
• Resend. Backup email sending. Data: Email addresses and email content.
• Expo. Push notifications to the technician app. Data: Device push tokens and notification text (no customer phone numbers or amounts).
• OpenStreetMap (Nominatim). Turning service addresses into map locations. Data: Service addresses.
• Google. Sign in with Google, business email, and Google Ads when a customer connects its own account. Data: Name and email for sign in; conversion data and hashed email and phone for Google Ads.

Our app runs in Montreal, Canada, and our data is stored in the United States and Canada. Providers may process data in the United States or other countries under their own terms.

2Services our customers connect

When a customer connects its own account with another company, such as Jobber, Housecall Pro, ServiceTitan, Workiz or Google Ads, data moves between that company and Crewer at the customer’s direction, under the customer’s own agreement with that company. Those companies are not our sub processors.

3Changes

We update this page when we add or replace a sub processor and change the date at the top. Customers who signed a Data Processing Addendum with us get notice as it describes. Questions: info@crewer.io. See also our Privacy Policy.